Operating an automotive workshop may seem like it involves dealing only with heavy machinery and manual workload. However, some processes you may take for granted could be affecting the productivity of your business. Here are some ways to improve your processes, lower throughput time and save costs for your business.
1. Easing The Process of Job Creation
Whenever a customer drives into your automotive workshop, your employees typically have to manually fill out a maintenance card that includes information on the work needed for the vehicle, its condition upon arrival, and a rough estimate of the total costs. This may be time consuming and more often than not, the maintenance card can be easily misplaced.
By digitizing the job creation process, jobs can be created through an electronic system in a few steps. You will also be able to track the number of jobs performed by each employee as well as the status of each job in real-time, easing the process of wage and commission computation. In instances where the allocated mechanic passes the job over to their colleagues, a built-in camera feature will allow your employees to take a picture of the repair job that needs to be done.
2. Digitalizing Appointment Booking
Similar to businesses in other industries, appointment booking is done via the traditional method. In order to secure a time slot, your employees will need to pick up phone calls and note the appointment down manually.
By introducing a booking system, your business can eliminate human errors leading from the manual process, while also optimizing your job schedule. With an electronic booking system, your mechanics will be able to estimate when your customers’ vehicles are expected to be due for servicing, and you will have an overview of all bookings for your business, thus allowing you to accommodate more emergency cases where necessary.
3. Eliminating Manual Inventory Tracking
Inventories of all types and sizes may be scattered all around your car workshop or even located at another warehouse. Tracking inventories in such a messy and hot environment can be a daunting process.
With an inventory management system in place, you and your employees will be able to gain access to real-time information, keep track of purchases and monitor inventory consumption rates. The system will also prompt your suppliers whenever the volume of each inventory is running low.
Due to the weak economic landscape and steep COE prices, many people may not be ready to purchase a car during this period,while existing car numbers are currently dwindling.Hence, customer retention, rather than acquisition, is key during this period. Car owners are increasingly tending to invest in products or services that will extend their car lifespan. As such, one effective way to retain customers will be to bundle such products or services together and offer them at a single price.
An integrated system will help your business to raise productivity, reduce the time for each business process and focus your effort on the other aspects of the business.