3 Ways to Improve your Doorstep Service Provision

Charlene Phua No Comments

If your business involves frequently performing service jobs at your customers’ homes or offices such as air-con servicing, renovation or even lighting installation, you may have realized that things aren’t as easy as they seem. Here are three easy ways to better operate your doorstep services.


1. Accepting Multiple Forms of Payment

Even though cash payments are fast and easy to collect, you may be encouraging dishonest employees to overcharge your customers and keep the extra cash to themselves. When your transactions take place remotely, it may seem impossible to uncover these dishonest acts.

To curb this problem, you may consider accepting electronic payments and issuing electronic receipts over email whenever a job is completed on-premise, proving greater convenience and assurance to your customers. This enhances the way you track the completed jobs and the revenue earned by each employee.


2. Tracking of Utilized Consumables

You may be wondering why the level of consumables in your inventory seems to always be running low, despite replenishing them every other day. As your business requires your employees to perform jobs remotely and the consumables requirement differs from job to job, tracking for utilized consumables is often limited at best.

With an inventory tracking system in place, your employees will need to provide reasons for the additional consumables used in each job. This allows you to place timely orders, understand and monitor the consumption rates where necessary.


3. Efficient Booking System

Currently, many door-to-door businesses operate via the traditional method. Phone bookings are picked up and logged down by hand in order to secure a time slot for the service to be carried out. This reduces business efficiency and may result in errors causing conflicting bookings. You may also find it a hassle to personally contact your worker whenever a job is available, especially during the busier periods, when you may find yourselves overbooking your contractors.

To accept bookings on multiple platforms, your business will need an efficient booking system. You will also be able to create jobs for your employees without contacting them personally as well as simultaneously schedule and manage their availability.

Investing in an integrated system enables you to operate your business seamlessly with just a single touch. This frees up the time and resources needed for each operation, and hence allowing both you and your employees to focus on the more productive aspects of your business.

How an Integrated POS system can Benefit Secondhand Mobile Dealers

Charlene Phua No Comments

According to Deloitte, Singapore has the liveliest used-phone market in the world, with a quarter of all smartphones here eventually sold in the second-hand market. However, secondhand mobile dealers often face the hassle when dealing with customers in terms of:  trade-in-doc

1. Trade-in Documentation

Customers trading in their used phones often need to present their photo IDs and signatures as proof-of-sale. The number of trade-ins a business deals with can be overwhelming during peak periods; papers tend to pile up, leading to messy documentation that can be damaged or misplaced.
By digitizing customers’ information, photo IDs, and signatures, businesses can eliminate the use of physical documentation, easing the process of buying-back a phone, automatically pushing the bought-back item to your inventory. This leads to improved accountability, allowing for quick and easy information retrieval when documents need to be traced.

Mobil Telefon Tamir

2. Repairs Management

Employees may encounter difficulties in tracking the levels of consumables needed and the status of each repair job. Without an efficient repairs management system, secondhand mobile dealers may find it difficult to monitor the status, throughput time, and delivery of the jobs undertaken. A system that is able to track different jobs simultaneously provides dealers with an overview of the repair jobs in progress, allowing them to assess performance and compute margins.


3. Inventory Management

Without real time access to information, it will be tedious and time-consuming for employees to keep track of their purchases and sales, monitor the consumption rates and place timely orders. By eliminating manual inventory management, tracking the movement of inventory is simplified. Inventory information can be easily retrieved when needed, improving employee productivity and accountability for your system.

The varied processes and documentation a dealer has to manage may be distracting at times is , hence hindering their ability to focus on revenue generation. Dealers looking for an integrated POS system will be able to streamline their work processes, minimize costly human errors and improve productivity and efficiency in their business.

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