Tag Archives: appointment

3 Ways to Improve your Doorstep Service Provision

Charlene Phua No Comments

If your business involves frequently performing service jobs at your customers’ homes or offices such as air-con servicing, renovation or even lighting installation, you may have realized that things aren’t as easy as they seem. Here are three easy ways to better operate your doorstep services.

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1. Accepting Multiple Forms of Payment

Even though cash payments are fast and easy to collect, you may be encouraging dishonest employees to overcharge your customers and keep the extra cash to themselves. When your transactions take place remotely, it may seem impossible to uncover these dishonest acts.

To curb this problem, you may consider accepting electronic payments and issuing electronic receipts over email whenever a job is completed on-premise, proving greater convenience and assurance to your customers. This enhances the way you track the completed jobs and the revenue earned by each employee.

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2. Tracking of Utilized Consumables

You may be wondering why the level of consumables in your inventory seems to always be running low, despite replenishing them every other day. As your business requires your employees to perform jobs remotely and the consumables requirement differs from job to job, tracking for utilized consumables is often limited at best.

With an inventory tracking system in place, your employees will need to provide reasons for the additional consumables used in each job. This allows you to place timely orders, understand and monitor the consumption rates where necessary.

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3. Efficient Booking System

Currently, many door-to-door businesses operate via the traditional method. Phone bookings are picked up and logged down by hand in order to secure a time slot for the service to be carried out. This reduces business efficiency and may result in errors causing conflicting bookings. You may also find it a hassle to personally contact your worker whenever a job is available, especially during the busier periods, when you may find yourselves overbooking your contractors.

To accept bookings on multiple platforms, your business will need an efficient booking system. You will also be able to create jobs for your employees without contacting them personally as well as simultaneously schedule and manage their availability.

Investing in an integrated system enables you to operate your business seamlessly with just a single touch. This frees up the time and resources needed for each operation, and hence allowing both you and your employees to focus on the more productive aspects of your business.

3 Pitfalls in the Beauty and Wellness Industry

Charlene Phua No Comments

hair-salon

The Beauty and Wellness industry in Singapore has been fast growing, with now more than 18,000 businesses operating on the island In the face of this growth in competition, it is increasingly important for business operators to streamline their operations, capitalize on their strengths, and minimize their weaknesses, lest their business does not survive. Here are a few common pitfalls of businesses in the Beauty and Wellness industry:

1. Inability to Detect Fraudulent Activities 

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According to the KPMG-SMU Singapore Fraud Survey, 58% of fraud is committed by employees. A common fraudulent practice involves a dishonest employee collecting cash payment without recording the sales. Given the effort to sit through hours of footage, unsuspecting managers typically would not go through the CCTV until under-reporting becomes serious enough to warrant suspicion.

2. Failure to Maintain Ample Consumables

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Inventory Management is often overlooked in most spa and salon businesses. Without real time access to information, it will be impossible for employees or managers to keep track of their purchases, monitor the consumption rates and to place timely orders. It is also time consuming for employees to monitor the inventory, especially if there is a wide variety of products that can be used and is only needed in smaller quantities.

3. Poorly Managed Appointment Booking and Tracking

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Booking an appointment is an often overlooked process that can be very taxing on both employees and their customers, especially in event of a conflict in schedules, or when the desired therapists are not available. Many companies are also still using physical documentation (i.e. the traditional pen and paper appointment cards) for their appointment tracking, which could be misplaced. For busier operators, the papers tend to pile up, which can be very messy, illegible and time consuming.  Furthermore, overbooking for a particular timeslot may arise when businesses accept bookings from multiple sources such as telephone booking and their website.

To effectively address these issues, businesses may need to look at more targeted solutions that can help manage their business processes. While some solutions may offer more features and add-ons than others, businesses should seek solution providers that can better tailor solutions to their needs. With a fitting solution, business owners will then be able to focus on serving their customers better.